Last updated: 6/29/2025

Agreement to These Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Greyworks LLC, concerning your access to and use of the Contact Horse web application (the "Software") and any related services. By accessing or using the Software, you agree that you have read, understood, and agree to be bound by all of these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SOFTWARE AND YOU MUST DISCONTINUE USE IMMEDIATELY. The License Agreement for the Software ("License Agreement") is incorporated herein by reference. In the event of any conflict between these Terms and the License Agreement, the terms of the License Agreement shall prevail.

Description of Software

Contact Horse is a self-hostable web application that you purchase once and deploy on your own infrastructure. We provide the Software, documentation, and basic support. You are solely responsible for the provision of suitable hosting infrastructure, ongoing hosting, maintenance, security, backups, and all aspects related to your installation of the Software.

License Grant

Upon payment of the one-time license fee for the "Forever License", we grant you a non-exclusive, non-transferable, perpetual license to:

• Install and use Contact Horse on a single server instance owned or controlled by you. You may deploy multiple copies of the Software for horizontal scaling, provided they operate as a single logical instance under one primary domain or endpoint.
• Use Contact Horse for commercial purposes within your organization, including use by your employees, contractors, and consultants for your internal operations. If the Software is integrated into a service offered by you to a third-party client, each such third-party client requires a separate license.

License Restrictions

You may not:

• Install the Software on more than one distinct domain or endpoint without purchasing an additional separate license for each distinct domain or endpoint.
• Redistribute, sell, lease, rent, or sublicense Contact Horse to any third party, except as expressly permitted under the License Grant.
• Make the Software available as a hosted service to third parties, unless those parties are explicitly covered by a separate license for each.
• Remove or alter any proprietary notices, labels, or marks on the Software.
• Use the Software in violation of applicable laws or regulations.
• Transfer this license to another party without prior written consent from Contact Horse.
• Reverse engineer, decompile, or disassemble the Software or attempt to extract its source code.

No Refunds

All sales of the Software are final. Contact Horse does not offer refunds or exchanges once the Software license has been purchased. Please ensure you have read and understood the terms of this Agreement and the Software's capabilities before making a purchase.

Support and Updates

This "Forever License" includes free updates to the Software for its lifetime. Paid add-ons or new, distinct products released by Contact Horse may require a separate license or purchase. We provide basic email support on a best-effort basis for installation and configuration assistance. Support does not include custom development, extensive troubleshooting, or infrastructure management. Any extended support or specific Service Level Agreements (SLAs) are handled under a separate service contract.

Your General Responsibilities

You are solely responsible for:

• Providing suitable hosting infrastructure for the Software.
• Ensuring the security of your Contact Horse installation.
• Regularly backing up your data.
• Adhering to all applicable laws and regulations in your use of the Software.
• Not using the Software for any illegal, harmful, or unauthorized purposes.

Data Responsibility and Privacy

As the Software is self-hosted by you, you acknowledge and agree that you are solely responsible for the collection, storage, security, and processing of all data, including any personal data, handled through the Software. You are solely responsible for compliance with all applicable data protection and privacy laws and regulations (e.g., GDPR, CCPA) related to the data you process using the Software. Contact Horse has no access to or control over your data and disclaims any responsibility or liability for your data handling practices or compliance with such laws. You agree to hold harmless, indemnify, and defend Contact Horse from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your data handling practices or any breach of data protection laws by you.

Disclaimer of Warranties

THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. LICENSOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

IN NO EVENT SHALL CONTACT HORSE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE. CONTACT HORSE'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SOFTWARE.

Intellectual Property and Feedback

Contact Horse retains all rights, title, and interest in and to the Software, including all copyrights, patents, trademarks, trade secrets, and other intellectual property rights. This Agreement does not grant you any rights to Contact Horse's trademarks, service marks, or logos. You retain ownership of any data processed by the Software. Any feedback, suggestions, ideas, improvements, or enhancements provided by you to Contact Horse regarding the Software ("Feedback") shall be exclusively owned by Contact Horse, and you hereby irrevocably assign to Contact Horse all right, title, and interest in and to the Feedback without any obligation for compensation.

Indemnification

You agree to indemnify, defend, and hold harmless Contact Horse, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to your (or your users') use or misuse of the Software, breach of these Terms, or violation of any applicable law or rights of a third party. Contact Horse reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Contact Horse in asserting any available defenses.

Termination

These Terms and the License Agreement remain in effect until terminated by either you or Contact Horse. You may terminate by ceasing all use of the Software. Contact Horse may terminate your license and access to the Software if you breach these Terms or the License Agreement. Upon termination, you must cease all use of the Software and destroy all copies thereof, except that you may retain data created with the Software. All provisions of these Terms which by their nature should survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability, shall survive termination.

Changes to Terms

We reserve the right to revise these Terms from time to time. The most current version will always be posted on our website. We will notify you of any material changes by email or through a prominent notice on our website. Your continued use of the Software after the effective date of the revised Terms constitutes your acceptance of the changes.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be submitted to mediation, and then, if not resolved, to binding arbitration in New York, New York, in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The prevailing party in any legal action related to these Terms shall be entitled to recover reasonable attorneys' fees and costs.

Entire Agreement

These Terms, together with the License Agreement and any other legal notices or policies published by Contact Horse on the Software, constitute the entire agreement between you and Contact Horse concerning the Software. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Contact Horse's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Contact Information

Questions about these Terms of Service? Send us a support ticket