Last updated: 6/30/2025

Contact Horse Web Application License Agreement

This License Agreement ("Agreement") is between you ("Licensee") and Greyworks LLC ("Licensor") for the Contact Horse web application ("Software").

Grant of License

Subject to the terms of this Agreement and upon payment of the one-time license fee for the "Forever License," Licensor grants Licensee a non-exclusive, non-transferable, perpetual license to:

• Install and use the Software on a single server instance owned or controlled by Licensee. Licensee may deploy multiple copies of the Software for horizontal scaling, provided they operate as a single logical instance under one primary domain or endpoint.
• Use the Software for commercial purposes within Licensee's organization, including use by Licensee's employees, contractors, and consultants for Licensee's internal operations. If the Software is integrated into a service offered by Licensee to a third-party client, each such third-party client requires a separate license.

Restrictions

Licensee shall not:

• Install the Software on more than one distinct domain or endpoint without purchasing an additional separate license for each distinct domain or endpoint.
• Distribute, sell, lease, rent, or sublicense the Software to any third party, except as expressly permitted under the Grant of License.
• Make the Software available as a hosted service to third parties, unless those parties are explicitly covered by a separate license for each.
• Remove or alter any proprietary notices, labels, or marks on the Software.
• Use the Software in violation of applicable laws or regulations.
• Transfer this license to another party without prior written consent from Licensor.

Modifications

The Software does not include source code unless explicitly stated otherwise or provided through a separate agreement. Licensee may make modifications to the Software only through user interface options and provided configuration methods. Any such modifications remain subject to this Agreement and do not alter the intellectual property ownership of the Software.

Updates and Support

This "Forever License" includes free updates to the Software for its lifetime. Paid add-ons or new, distinct products released by Licensor may require a separate license or purchase. Basic email support is provided on a best-effort basis for installation and configuration assistance. Any extended support or specific Service Level Agreements (SLAs) are handled under a separate service contract.

Intellectual Property and Feedback

Licensor retains all rights, title, and interest in and to the Software, including all copyrights, patents, trademarks, trade secrets, and other intellectual property rights. This Agreement does not grant Licensee any rights to Licensor's trademarks, service marks, or logos. Licensee retains ownership of any data processed by the Software. Any feedback, suggestions, ideas, improvements, or enhancements provided by Licensee to Licensor regarding the Software ("Feedback") shall be exclusively owned by Licensor, and Licensee hereby irrevocably assigns to Licensor all right, title, and interest in and to the Feedback without any obligation for compensation.

Warranty Disclaimer

THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. LICENSOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

IN NO EVENT SHALL LICENSOR BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE. LICENSOR'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SOFTWARE. LIMITATION OF LIABILITY

Data Responsibility and Privacy

As the Software is self-hosted by Licensee, Licensee acknowledges and agrees that it is solely responsible for the collection, storage, security, and processing of all data, including any personal data, handled through the Software. Licensee is solely responsible for compliance with all applicable data protection and privacy laws and regulations (e.g., GDPR, CCPA) related to the data it processes using the Software. Licensor has no access to or control over Licensee's data and disclaims any responsibility or liability for Licensee's data handling practices or compliance with such laws. Licensee agrees to hold harmless, indemnify, and defend Licensor from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to Licensee's data handling practices or any breach of data protection laws by Licensee.

Indemnification

Licensee agrees to indemnify, defend, and hold harmless Licensor, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to Licensee's (or its users') use or misuse of the Software, breach of this Agreement, or violation of any applicable law or rights of a third party. Licensor reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by Licensee, in which event Licensee will cooperate with Licensor in asserting any available defenses.

Termination

This Agreement is effective until terminated. Licensee may terminate by ceasing all use of the Software. Licensor may terminate if Licensee breaches this Agreement. Upon termination, Licensee must cease using the Software and destroy all copies, except that Licensee may retain data created with the Software.

Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall first be submitted to mediation, and then, if not resolved, to binding arbitration in New York, New York, in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The prevailing party in any legal action related to this Agreement shall be entitled to recover reasonable attorneys' fees and costs.

Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements relating to the Software. This Agreement may only be modified in writing signed by both parties.

Contact Information

For questions regarding this License Agreement, send us a support ticket.