Need help with your Contact Horse license or deployment?
We’re here to help!
Check that you've set the LICENSE_KEY environment variable correctly and that there are no extra spaces. The key should be in format: HORSE-XXXXX-XXXXX-XXXXX-XXXXX
This usually means your license has expired or been revoked. Check your email for license status updates or contact support.
Make sure you have enough memory (minimum 512MB) and that the LICENSE_KEY environment variable is set. Check docker logs for specific error messages.
t3.micro instances have limited memory. Consider upgrading to t3.small or use our memory optimization flags in the environment configuration.
At this time, we do not offer refunds. But, we are committed to improving the product and doing right by our customers; do please provide us with feedback on what we can do better and it is very likely we will be able to quickly remediate whatever caused you to want a refund in the first place.
Your support means the world as we can focus on improving the product and making it great for you, and for everyone else, too.
Your Forever License entitles you to all future updates and features. This is the best License we will ever offer.
There is no need to upgrade. 😉
Set RAILS_ENV=development and RAILS_LOG_LEVEL=debug in your environment variables for detailed logging.
Check that PostgreSQL is running and accessible. Verify your DATABASE_URL environment variable is correct.